Privacy Policy

Last updated: December 15, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, book a service, or contact us for support.

Personal Information

  • Name and contact information (email, phone number)
  • Billing address and payment information
  • Service address and access instructions
  • Communication preferences

Service Information

  • Appointment details and scheduling preferences
  • Property information (size, layout, special requirements)
  • Service history and preferences

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our cleaning services
  • Process payments and send booking confirmations
  • Communicate with you about your service
  • Send service reminders and updates
  • Respond to your comments and questions
  • Improve our website and customer experience

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling systems, and customer support tools.

Legal Requirements

We may disclose your information when required by law or in response to valid legal process, such as a subpoena or court order.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL encryption for data transmission
  • Secure payment processing through Stripe
  • Access controls and authentication
  • Regular security assessments

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You can request that we correct inaccurate information
  • Deletion: You can request that we delete your personal information
  • Opt-out: You can opt out of marketing communications at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve our website performance

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how it's used
  • Delete personal information we have collected
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Not be discriminated against for exercising these rights

11. International Users

Our services are currently available only in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

  • Email: info@hhtd.com
  • Phone: 1-800-HAPPY-01
  • Address: Long Beach, CA